Testimonials

Closed in 11 days!!

Closed in 11 days!

Agnes V. from Palm Harbor, FL

This was definitely a record breaking closing – it took a total of 11 days from contract to close of escrow. Ryan was great to work with, he communicated with everyone throughout the whole process. Always answers his phone even early in the morning and late at night. He is a very dedicated professional. I highly recommend him!

LOAN STATUS Closed Jun 2018

LOAN TYPE Purchase

CLOSE ON TIME Yes

INTEREST RATE As expected

FEES/CLOSING COSTS As expected



June 20, 2018

kept the process on time

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan was very helpful and kept the process on time and easy to follow.
  • Was there anything we could have done to improve the overall experience for you?  No
  • Would you be willing to recommend us to family members or friends?  Yes

 

Robert R, VA| Conventional Cashout



April 9, 2018

My experience was stress and hassle free

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  My experience was stress and hassle free. Mr. Neading answered all my questions and stayed with my from start to finish. I would highly recommend FFC and Mr. Neading to anyone needing a mortgage or financial relief.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Linda S, NJ| Conventional cashout



March 26, 2018

Anything I needed help with, he personally took care of it!

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  If you haven’t promoted Ryan Neading, well here is your chance, great guy, anything I needed help with,he personally took care of it.  I can’t say enough about how great he makes FFC mortgage look.
  • Was there anything we could have done to improve the overall experience for you?  The underwriter was a bit taxing,but a nice lady also.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Howard M., VA| FHA Cashout Refinance



March 7, 2018

Above and beyond what I would consider good service

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan is absolutely amazing!! I have been trying to refinance my property since August 2017. I contacted Ryan in early November. From day one he was on the ball with everything. If it weren’t for issues that neither Ryan or I could help it took longer to settle, but he was with me all the way. He went above and beyond what I would consider good service. I hope to be selling my property in the next five years and buying something else. I will be contacting Ryan when I am ready.
  • Was there anything we could have done to improve the overall experience for you?  To be honest I’m not sure if there could have been anything done to make my experience even better than it was!

 

Kate K., VA| FHA Refinance



February 27, 2018

Was able to answer all questions when needed

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan did an excellent job on my loan closing. Was able to answer all questions when needed. Very pleased with his customer service.
  • Was there anything we could have done to improve the overall experience for you?  Paying the appraisal ahead of time didn’t go as planned but turned out to be okay in the end.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Norma D., NJ|FHA Cashout Refinance



February 6, 2018

I will DEFINATELY keep you guys in mind as to refer someone or refinance again!

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?   I have done previous refinancing with other agencies but never as great as this one. Ryan was very professional and very informative in keeping me informed of every step. this has been a positive experience and satisfying process.
  • Was there anything we could have done to improve the overall experience for you?  I don’t think so.
  • Would you be willing to recommend us to family members or friends?  Yes
  • If you know anyone interested in refinancing or purchasing a home and would like to refer them to FFC, please provide their name and contact information here.   No one in mind right now, but will DEFINATELY keep you guys in mind as to refer someone or refinance again.

 

 

Luis H., NJ| VA cashout refinance



January 30, 2018

Thank you for exceeding my expectations.

How would you rate the level of service you received from us?
Excellent

 

How would you rate your level of satisfaction with the overall experience in dealing with us?
Satisfied

 

Would you mind providing a client testimonial about your overall experience?
Good service, updated regularly throughout the entire refisnce process.

 

Was there anything we could have done to improve the overall experience for you?
No

 

Would you be willing to recommend us to family members or friends?
Yes

 

May we use your feedback from this survey as a client testimonial on marketing pieces?
Yes
Richard M, CA | FHA cash-out loan


January 29, 2018

The best mortgage experience I have ever had!!

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan was thorough and always available. The best mortgage experience I have ever had!!
  • Was there anything we could have done to improve the overall experience for you?  No
  • Would you be willing to recommend us to family members or friends?  Yes

 

Angela B., VA| Conventional Cashout Refinance



January 9, 2018

They where always available when I needed them!

How would you rate the level of service you received from us?
Excellent

 

How would you rate your level of satisfaction with the overall experience in dealing with us?
Satisfied

 

Would you mind providing a client testimonial about your overall experience?
Only problem was that I didn’t fill out the direct deposit slip but it was corrected and they rapidly they pushed a direct deposit into my account within a matter of hours.

 

Was there anything we could have done to improve the overall experience for you?

 

Would you be willing to recommend us to family members or friends?
Yes
Jesse M, CO | Conventional cash out loan


January 2, 2018

The entire loan process was completed in 24 days!

How would you rate the level of service you received from us?
Excellent

 

How would you rate your level of satisfaction with the overall experience in dealing with us?
Very Satisfied

 

Would you mind providing a client testimonial about your overall experience?

 

Was there anything we could have done to improve the overall experience for you?
Nothing that I could think off.

 

Would you be willing to recommend us to family members or friends?
Yes

 

May we use your feedback from this survey as a client testimonial on marketing pieces?
Yes
Edward S, CA | Conventional cash out loan


January 2, 2018

Thanks for all of your help!

How would you rate the level of service you received from us?
Excellent

 

How would you rate your level of satisfaction with the overall experience in dealing with us?
Very Satisfied

 

Would you mind providing a client testimonial about your overall experience?
I appreciate all of the hard work Mick and his team put into the process.

 

Was there anything we could have done to improve the overall experience for you?
No

 

Would you be willing to recommend us to family members or friends?
Yes
Charles I, CO | VA cash out


January 2, 2018

Email to the owner

Mr. Flaherty –

I just wanted to send you a quick note letting you know how pleased I was with the service of one of your agents. Ryan Neading.

I have gone through multiple refinances.

They are horrible. Time consuming. A hassle. A real pain in the neck.

Ryan not only made the process seamless (which was no small feat given our credit history, school loans, etc) but the whole process took about 3 weeks ( vs. my last refinance with a big bank that took 3 months).

He returned every call promptly and always had an answer for us.

 

It was an exceptional experience and I will be recommending FFC to anyone who asks.

 

Robert B CO | FHA Cashout Refinance



November 10, 2017

Very professional in handling our VA Mortgage refinance

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan Neading was very professional in handling our VA Mortgage refinancing. He always had our interest in mind, and fought for any settlements we had. We appreciate his professionalism and caring.
  • Was there anything we could have done to improve the overall experience for you?  No, everything was great.
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Donald and Maryellen F., FL| VA Cashout Refinance



August 25, 2017

We where just out of a bankruptcy!

1 -: How would you rate the level of service you received from us?

Answer: Good

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: refianancing is always such a trying experience but Mick made it seem easy. There was work involved, but it really went as smooth as possible. We are very pleased and I will continue to refer him.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: Not that I can think of

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

Jana & Steven,  CO| FHA Cash out refinance



August 21, 2017

100% VA cash out completed in less than 30 days!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: Fast and efficient. Mick helped us meet our goals. Thank you Mick.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: No

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

Melissa W , CO : VA Cash out



August 4, 2017

Knowledgeable and prompt

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  He was very knowledgeable, prompt and the communication was good.
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Anthony H, FL| VA Purchase



August 3, 2017

Problem solvers

  • How would you rate the level of service you received from us?  Excellent
  •  How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  My situation was a mess and Ryan took care of it.
  • Was there anything we could have done to improve the overall experience for you?  No
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Domenick M., NJ| FHA refinance



July 31, 2017

Taking care of our veterans!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: The refinancing experience was handled very professionally without much stress at all and if I had to do this again I would most definetely go with FFC mortgage again. I am a veteran and Mick Latham knew exactly how to help me refinance my home using all benefits available to me without any stress at all. I would recoommend FFC Mortgage and Mick Latham to anyone looking to buy or refinance or any Veteran also who is considering. Great job!

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: Everything in my opinion was handled properly no complaints.

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

Ricky V, VA| VA Cash out



June 7, 2017

Thank you FFC Mortgage!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: It was pretty stress free.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: Everything went well.

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

Greg F, FL | FHA Cash-out loan



May 30, 2017

Very knowledgeable and patient

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan was always available to answer and questions and or concerns. He was also very knowledgeable and patient with my family and I.
  • Was there anything we could have done to improve the overall experience for you?  Nope!
  • Would you be willing to recommend us to family members or friends?  Yes

 

Angela M., FL| FHA Purchase



May 22, 2017

All promises where kept!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: yes

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: mick said 21days an 21 days it was . he is the best I have ever work with I cant sat anymore he is THE BEST……..

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

6 -: We have been fortunate to meet reputable people in other businesses. Do you need a recommendation for a particular service or industry?

Answer: Yes

7 -: May we use your feedback from this survey as a client testimonial on marketing pieces?

Answer: Yes

Debra F,  CA | FHA Cash-out loan



May 22, 2017

Ryan Neading is an asset to your company

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan Neading did everything to make things work out to our satisfaction. He was a great loan officer and an asset to your company.
  • Was there anything we could have done to improve the overall experience for you?  We did not experience anything negative during the refinancing process.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Carlos R., VA| HARP refinance



May 15, 2017

Ryan kept me informed

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan kept me informed every step of the way. I was doubtful it would happened but he was consistent in reassuring me he was going to get it done and he did. I am grateful for his help and have already recommended some friends looking to refinance to contact FFC Mortgage and Ryan Neading.
  • Was there anything we could have done to improve the overall experience for you? N/A
  • Would you be willing to recommend us to family members or friends?  Yes

 

Mary W., NC| VA Refinance



May 11, 2017

Ryan Neading went above and beyond to get my loan approved

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan Neading went above and beyond to get my loan approved. He made a way when there was looking like there was not one. All my questions was answered rather day or night. He went well beyond his job to keep me satisfied.
  • Was there anything we could have done to improve the overall experience for you?  No great experience.
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Yolanda R., FL| FHA Purchase



May 5, 2017

Thank you Mick Latham!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: Mick was beyond awesome. He called when he said he would and he went above and beyond to work on my behalf the entire time. I have never had a previous comparable experience.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: Continuing doing what you are doing!! Thanks again for everything Mick and FFC Mortgage.

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

Malora H, VA | FHA rate/term



May 1, 2017

Mick took care of us!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: Your service was exceptional excellent. I want to thank you for your kindness, promptness and professionalism on the way you provided your service to us. I wish that everyone would provide this type of service.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: You could not have done anything better. May God bless you and your staff.

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

6 -: We have been fortunate to meet reputable people in other businesses. Do you need a recommendation for a particular service or industry?

Answer: Yes

7 -: May we use your feedback from this survey as a client testimonial on marketing pieces?

Answer: Yes

Fannie P. NC| Conforming rate/term



April 3, 2017

Realtor Review

  • If you were to rate our performance from 1 to 10 stars, how would you grade us?  10
  • Would you please rate our performance on the following qualities?
    • Communication and accessibility       10
    •  Smooth and enjoyable process             10
    • Friendly and courteous staff                  10
    • Professionalism                                             10
    • Knowledgeable and resourceful            10
  • Did our team exceed your expectations? If so, please describe an instance of how we went above and beyond:  Excellent communication with the client
  • Can you think of any ways we could improve our performance on the next transaction?  None at this time

 

Darcy H, Realtor FL



March 30, 2017

Ryan found a way

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  When it seemed like we were doomed. Ryan found a way to come through for us can’t thank him and everyone involved to make our mortgage happen enough
  • Was there anything we could have done to improve the overall experience for you?  You did it !!!
  • Would you be willing to recommend us to family members or friends?  Yes

 

Kathleen N., FL| Conventional Purchase



March 29, 2017

Mick made the process very easy!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: Highly impressed with Mick Latham’s hard work and insistence on getting things done right and on time during a very difficult time in our lives.

Douglas H. NJ| Conforming cash-out



March 21, 2017

Ryan got the job done where others failed

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  We had run into impediments in the past getting our home refinanced. Ryan worked through every issue with such professionalism and we were able to close. I will definitely do business with this company again and recommend them to family and friends. Thanks Ryan and FFC Mortgage
  • Was there anything we could have done to improve the overall experience for you?  I felt that the overall experience was excellent.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Clarence and Carol O., VA| VA IRRRL



March 20, 2017

Providing coast to coast coverage!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: Pretty easy process. You would think that working with someone across the country would be very difficult, but it wasn’t.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: Mick did a great job! We really appreciate his work on our refinance. My only suggestion would be for him to slow dow a little on the phone. He talks very quickly.

Chris & Stephaine:  conforming cash-out loan, CO :



February 24, 2017

Ryan was awesome

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan was awesome
  • Was there anything we could have done to improve the overall experience for you?  No Ryan Neading did a excellent job
  • Would you be willing to recommend us to family members or friends?  Yes

 

Carlos V., FL|FHA Purchase



February 22, 2017

Ryan worked with me step by step throughout the whole process

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  I have to say my experience was a great one. Ryan worked with me step by step throughout this whole process, not only helping me with my mortgage needs but also educating me throughout the whole process. I would absolutely refer any family or friend.
  • Was there anything we could have done to improve the overall experience for you?  Not at all.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Yadira V., FL|FHA Purchase



February 22, 2017

Always willing to help

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan took care of things quickly,with no hesitation,always willing to help..
  • Was there anything we could have done to improve the overall experience for you?  No
  • Would you be willing to recommend us to family members or friends?  Yes

 

Mark R., FL| HARP



February 6, 2017

This was an excellent experience from start to finish!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: I jimmy Slade had a very exciting & a learning experience w working Mick Latham on Guiding me through on my refinancing project any guestions I had he was there .

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: Not from my stand point if I to refinance again I would use FFC mortgage

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

Jimmy S, VA: Conforming cash-out loan



January 11, 2017

The whole process was laid out 1-2-3

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  The whole process was laid out 1-2-3. Ryan made everything as easy as possible and was a huge help. Thanks for the great service.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Lee and Pat B., FL|VA Cashout



January 2, 2017

Ryan went Above & Beyond what I expected

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan went Above & Beyond what I expected. I would give him an A+++ Customer Experience Rating!
  • Was there anything we could have done to improve the overall experience for you?  Not a thing!!
  • Would you be willing to recommend us to family members or friends?  Yes

 

Terese T., CO|Conventional Refinance



January 2, 2017

OUTSTANDING job!

  • How would you rate the level of service you received from us?  Excellent
     
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan did an OUTSTANDING job. Easy to contact, very knowledgeable and willing to go the extra mile to satisfy the customer. Thank you!
  • Was there anything we could have done to improve the overall experience for you?  No
  • Would you be willing to recommend us to family members or friends?  Yes

 

Noel T., CO|Conventional refinance



January 2, 2017

Ryan Neading is awesome at his job!

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan Neading is awesome at his job. He made it easy for me to refi my home.
  • Was there anything we could have done to improve the overall experience for you?  not much if anything, being the holidays time of year, still got it done in a month.
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Michael B., VA|FHA Cashout Refinance



December 19, 2016

Thank you for everything that you did for me!

Extraordinary conditions require extraordinary performance and that is precisely what Mick Latham displayed to us in processing our request for a VA refinance of a conventional loan. To make a long story short, our existing mortgage company was resisting our attempts to refinance at a lower rate,citing my Chapter 13 bankruptcy as the reason. Mick knew from his experience that a bankruptcy does not automatically disqualify someone from refinancing to a lower rate. In addition, he knew that our existing mortgage servicing company was using deny.dismiss, and disqualify tactics in handling our request and was not being honest about our payoff amount and payment history. Other mortgage loan processors that I spoke with would not even talk about refinancing when I mentioned the bankruptcy. .Mick knew differently.. He also knew how to hold our existing mortgage servicing company’s feet to the fire and finally got them to admit that our records were correct and theirs were not. This was not an easy thing to accomplish. My admiration and respect go to Mick Latham, Sharon McCann, and their associates at FFC Mortgage for their untiring efforts in our behalf. And, oh by the way, we’re thousands of dollars to the good for his efforts.

 

Paul H, CO| VA Cashout



December 13, 2016

A pain free process

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan Neading really went above and beyond to gain my trust and business. With the recent flooding down in south Louisiana, he gave me the time I need to take care of family and work without hounding me to get the refi accomplished before I was able to do so. I really do appreciate his professionalism and patience. Really a pain free process. Thank you Ryan.
  • Was there anything we could have done to improve the overall experience for you?  Not at all
  • Would you be willing to recommend us to family members or friends?  Yes

 

Chuck R., LA| VA IRRRL



December 7, 2016

100% satisfied with the entire process!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: SERVICE WAS GREAT .ALL THAT WAS PROMISED WAS DONE AND ON TIME.

4 -: Was there anything we could have done to improve the overall experience for you?

Answer: I WAS SATISFIED. NOT BEING IN THE BUSINESS I CANNOT COMMENT ON YOUR EXPERTISE//

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

6 -: We have been fortunate to meet reputable people in other businesses. Do you need a recommendation for a particular service or industry?

Answer: No

7 -: May we use your feedback from this survey as a client testimonial on marketing pieces?

Answer: Yes

Russell R. MA| VA cash out refinance



November 29, 2016

Ryan helped us tremendously

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan helped us tremendously. While other companies struggled to present a refinancing plan to us, Ryan had an immediate workable solution. He was very efficient and handled everything for us. Emails and phone calls were returned promptly. Ryan was very friendly, knowledgable and professional. I would highly recommend Ryan to anyone needing financial services.
  • Was there anything we could have done to improve the overall experience for you?  No, nothing.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Russ and Karen C., NJ|VA Cashout Refinance



November 4, 2016

The best experience I have ever had with a mortgage company

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  I have worked with other mortgage companies, and by far, it was the best experience I have ever had with a mortgage company. Everything was done in a timely fashion, and the staff were the best!!! Having the documents sent via email without having to set up and register for an account was great. The closing video was funny, but very helpful, it made understanding the process simpler for the layperson.
  • Was there anything we could have done to improve the overall experience for you?  Nothing more was needed for improvement.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Angetta P., NJ| VA Cashout



October 17, 2016

I will recommend them to everyone

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  You have been great!!  I will recommend you if I learn of anyone who can use your services.  Thanks once again.
  • Was there anything we could have done to improve the overall experience for you?  No, very well done
  • Would you be willing to recommend us to family members or friends?  Yes

 

Russ and Karen C., NJ|VA Cashout



October 10, 2016

Ryan Neading went above and beyond!

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  I am very pleased with my personal experience. I always got a prompt responce and all my questions answered. Mr. Neading was very professional and went above and beyond to ensure that everything went smoothly and efficiently. I would recommend his services to anyone without hesitation.
  • Was there anything we could have done to improve the overall experience for you?  No. I was very pleased with the whole experience.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Melissa M.,VA|FHA Cashout



October 10, 2016

FFC’s staff and services are exemplary

The services I received from Ryan have far exceeded my expectations. He was the first person I talked to. I was skeptical initially about the company because I have worked with several other mortgage companies, with mediocre services. I have never been as happy with the quality of services provided by a mortgage company as I am about FFC. Ryan worked tirelessly to get the refinance done in record time. He always got back to me right away, no matter what time I contacted him. I am still in awe. I am recommending your company, and of course Ryan Neading to 2-of my children who should be purchasing a home in 2017. I also had the pleasure of working with Sharon. She was instrumental in getting the loan closed pretty quickly. Even though she was off, she got back to me on her own time. That shows such a dedication to her customers and the company. Again, my experience with FFC’s staff and services was exemplary. The closing video was great!!! Thank you.

 

Angie and Giovani P, NJ| VA Cashout Refinance



September 28, 2016

FFC Mortgage closed my loan while I was on vacation, Wow!

1 -: How would you rate the level of service you received from us?

Answer: Excellent

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied
 

3 -: Would you mind providing a client testimonial about your overall experience?

NO

5 -: Would you be willing to recommend us to family members or friends?

Answer: Yes

6 -: We have been fortunate to meet reputable people in other businesses. Do you need a recommendation for a particular service or industry?

Answer: No

7 -: May we use your feedback from this survey as a client testimonial on marketing pieces?

Answer: Yes

Steven M in CO: Conforming loan



September 15, 2016

No surprises

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Everything went according to plan there were no surprises and Ryan was there every step of the way thanks again!
  • Was there anything we could have done to improve the overall experience for you?  No
  • Would you be willing to recommend us to family members or friends?  Yes

 

Hal T., CO|Conventional Cashout



August 31, 2016

Extremely professional and “Kind”

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Guided me all through the way and have given me updates and took time to make sure I understood everything. Most of all was extremely professional and “Kind”.
  • Was there anything we could have done to improve the overall experience for you?  Everything was great and excellent
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Elizabeth T., NJ|Conventional Refinance



August 12, 2016

Highly recommend to all our VA comrades!

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  If a professional could be deemed a saint, Ryan would certainly qualify! I have a tendency to get very hyper and he was the soul of patience, had a wonderfully personal manner every time we spoke & he made feel very good about our undertaking.
  • Was there anything we could have done to improve the overall experience for you?  I don’t think so. Be assured we will recommend Ryan & your company to anyone we know who might be interested in purchasing or refinancing. We are members of an American Auxiliary & will be sure to spread the word there to all our veteran comrades!
  • Would you be willing to recommend us to family members or friends?  Yes

 

Patricia W., FL|VA Cashout



July 21, 2016

Knowledgeable, helpful and extremely patient

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan was not only very knowledgeable & helpful, he was extremely patient, especially with my wife who has a tendency to freak out over the least little thing.
  • Was there anything we could have done to improve the overall experience for you?  No, the experience was a most satisfactory one. We would absolutely recommend Ryan to anyone interested in buying or refinancing.
  • Would you be willing to recommend us to family members or friends?  Yes

 

Ed W, FL|VA Cashout



July 21, 2016

Awesome job by FFC Mortgage!

1 -: How would you rate the level of service you received from us?

Answer: Good

2 -: How would you rate your level of satisfaction with the overall experience in dealing with us?

Answer: Very Satisfied

3 -: Would you mind providing a client testimonial about your overall experience?

Answer: Mick was extremely professional and handle all the business in a timely fashion. We were able to close the loan less than 30 days. Awesomeness work!

 Nathaniel B., MA| Conventional refinance



July 13, 2016

ALWAYS AVAILABLE

  • If you were to rate our performance from 1 to 10 stars, how would you grade us?  10
  • Would you please rate our performance on the following qualities?
    • Communication and accessibility   Answer: 10 
    • Smooth and enjoyable process  Answer: 10 
    • Friendly and courteous staff  Answer: 10 
    • Professionalism  Answer: 10 
    • Knowledgeable and resourceful  Answer: 10
  • Did our team exceed your expectations? If so, please describe an instance of how we went above and beyond:  Ryan was always available to myself and my clients. He goes above and beyond to make the customer feel comfortable.

 

Sonja H| Realtor, 54 Realty Group, Keller Williams Realty| Tampa, FL



July 11, 2016

Very in tune with my budget and needs

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan took care of me and was very in tune with my budget and my needs as a new homeowner.
  • Would you be willing to recommend us to family members or friends?  Yes

 

 

Charlene D., Florida|FHA Purchase



May 26, 2016

Strong commitment from my loan officer

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  This experience went very well. Although there were challenges, I believe there was a commitment to see this through from my loan officer.

 

Jarrad W., New Jersey|HARP



May 23, 2016

All promises kept!

  • How would you rate the level of service you received from us?  

    Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  

    Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  

    We had an excellent experience refinancing our home with Mick Latham and FFC Mortgage. Mick made sure we understood the process and was there to answer any questions we had. We will be happy to use FFC again on our next home we purchase!

 

Alvin R. in Tampa!



May 2, 2016

Mick Latham made the process very easy!

Results for my survey – Post Close Survey -

  • How would you rate the level of service you received from us?  

    Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  

    Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  

    The process of refinancing today versus 2009 was easy quick and less stressful.

 

Filled out by – Lisa S. in VA.



April 25, 2016

BY FAR THE BEST PERSON WE’VE EVER HAD IN OUR CORNER.

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  THIS IS OUR FIRST HOME. RYAN HELPED US EVERY STEP OF THE WAY. HE WAS THERE WHEN WE NEEDED HIM. WHEN WE HAD QUESTIONS. HE EXPLAIN EVERYTHING IN TERMS THAT WE COULD UNDERSTAND. BY FAR THE BEST PERSON WE’VE EVER HAD IN OUR CORNER.

 

 

Bobby K. and Lisa A., Florida|FHA Purchase



April 22, 2016

A real professional

Dear Ryan,

Thank you for your help. It has been a great pleasure to work with you. You are a real professional. Thank you.

 

Sincerely,

 

Denis & Michelle B., North Carolina|VA IRRRL



April 19, 2016

Explained the entire process in detail

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  I was a little worried about doing business over the internet. It only took a few minutes working with Ryan Neading to feel right at home doing business with FFC. Every part of the process or paperwork was explained not once but two or three times. There is no such thing as problems with the loan process with Neading handling it.  

 

Max C., Colorado|VA Cashout Refinance



April 11, 2016

Excellent service

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  The service was excellent.  Ryan did a very good job. Would definitely recommend him!

 

Tyrone L., New Jersey| FHA Cashout Refinance



March 28, 2016

Mick made the process very simple and with zero stress!

  • How would you rate the level of service you received from us?  Excellent

  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied

  •  Would you mind providing a client testimonial about your overall experience?  Mick Latham is very friendly and professional, and always available to answer questions and concerns. The process was smooth and I’d recommend FFC Mortgage to anyone needing financing.

 

 

Kristi D., Florida| VA IRRRL



March 23, 2016

Knowledgeable, professional and efficient

  • How would you rate the level of service you received from us?   Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  Ryan was very professional, knowledgeable, and efficient. He was timely and accessible and kept me informed of everything going on. Great professional to work with. Would recommend him to anyone I know.

Rhonda R., Florida|Conventional Purchase



March 7, 2016

Exceeded my expectations

  • How would you rate the level of service you received from us?  Excellent
  • How would you rate your level of satisfaction with the overall experience in dealing with us?  Very Satisfied
  • Would you mind providing a client testimonial about your overall experience?  He went above my expectations in taking care of my needs and the timely fashion that Ryan did this was just great.

 

James L., North Carolina| VA Cashout Refinance

 



February 29, 2016

Entire Loan Process Done in 21 days!

After having problems with another bank who couldn’t figure how to get my credit report, I called FFC and they were able to work everything out in a timely manner. In fact, the entire process was completed in 21 days from start to finish!

 – Mark C., Colorado | Cash Out Refinance



February 3, 2016

Very Satisfied Customer Experience!

  • Level of Service: Good
  • Satisfaction with Overall Experience: Very Satisfied

 – Andrew P., Massachusetts | HARP



January 26, 2016

Everyone Else Told Me They Couldn’t Help Me!

Dealing with FFC Mortgage Co. (Mick Latham) was a wonderful experience. I was told by other lenders that i needed 20k to refinance [but] Mr. Latham assured me all I needed was the $$$$ for the appraisal. Mr. Latham assured me he would get this done and HE DID. Thank You for your experience with my refinance and your patience with all my questions and impatience.

- Anthony G., New Jersey | FHA Cash Out Refinance



January 25, 2016

Very Compassionate and Caring Individual

While I try to be very respectful of other’s religious faith I hope you will accept this in the spirit it is sent-with much gratitude.  This has been a very rough year for me.  When I was unable to refinance at a reasonable rate to prepare for retirement I truly felt it was just one more discouragement this year.  So when I got a phone call from your organization I thought “why not”  When everyone spoke or responded with the utmost patience and kindness I regained a little optimism.  After each conversion with you (Ryan) I always felt encouraged. When the paperwork was signed this past weekend, I would only feel the greatest joy and hope that there is still a lot of good out there.  

I will forever hear the compassion in your voice for what you do.  Please spread my joy and gratitude with all in your organization.  You, folks, are truly awesome and a blessing in the darkness.

I wish you the utmost joy, health and prosperity for the coming year.  Thank you!

- Janet B., North Carolina | VA Streamline Refinance



December 19, 2015

Worked With My Odd Hours

Ryan worked with me and my odd hours of work.

  • Satisfaction with Overall Experience: Very Satisfied

- Joe D., Florida | VA Streamline Refinance



December 8, 2015

Excellent Customer Service

 Ryan went out of his way to provide excellent customer service and make the process as easy as possible.

  • Level of Service: Excellent
  • Satisfaction with Overall Experience: Very Satisfied

- Herman A., Florida | VA Streamline Refinance



November 19, 2015

Phenomenal Service

Ryan Neading is a very good loan officer. My experience with him was phenomenal! Thank you Ryan.

- Bobby B., Louisiana | VA Cash Out Refinance



November 16, 2015

High Level of Professionalism

 Outstanding experience and very professional at all times.

  • Level of Service: Excellent
  • Satisfaction with Overall Experience: Very Satisfied

- Michael G., Virginia | FHA Rate and Term Refinance



October 23, 2015

Extremely Helpful and Knowledgable

I found Mr. Neading very helpful in all phases of my recent mortgage refinance, and gladly give him my highest marks. He is rare type in the finance world – someone who cares about you, not just the numbers.



September 1, 2015

Highly Dedicated Expert

I used Ryan Neading for debt consolidation and refinancing.  I found him to be very professional, empathetic, and well educated in his area of expertise. His responsiveness to my concerns from beginning to end was very impressive. Not being in the same state with him and only knowing of him through my son, who also used him for refinancing, was a bit concerning at first; however he eased that insecurity through his dedication, hard work, and trustworthiness towards our family. I would highly recommend Ryan to a potential client considering any financial concerns.



September 1, 2015

Very Knowledgeable Mortgage Professional

Ryan was easy to work with and very forthright with information on obtaining my 30 year fixed mortgage at a very low interest rate. I found Ryan was very knowledgeable and helpful in securing my mortgage, and I would highly recommend him, and would be delighted to work with him again.



September 1, 2015

Knowledge & Professionalism!

Mick Latham helped me with a refinance – His knowledge, professionalism, and timely replies to my questions accelerated the process! He exceeded our expectations! Thank you!

- Refinance Loan



September 1, 2015

Purchase Specialist!

 Mick handled our mortgage like a true professional and made the whole process easy and stress-free. I would definitely recommend him to anyone looking for a quality mortgage broker.

- Darrell F., Florida | Purchase Loan



September 1, 2015

Recommend to Anyone!

In 2015 my husband and I decided to refinance our VA mortgage. When we contacted Mick Latham, we decided to go with him as he offered us a 3.75 % fixed VA mortgage. We currently had a 5.75% fixed rate but he ended up saving us over $200.00 per month. He was always available when we had any questions even though he was in Tampa, Florida and we were in Las Vegas, Nevada. We closed in a very timely manner due to his diligence. My husband has since passed away so I am the only one that can give Mick this rating although my husband was also impressed with Mick’s work ethic. I would recommend him to anyone with any financial questions.

- Refinance Loan



September 1, 2015

Informed Every Step of the Way

Mick Latham did an outstanding job in keeping me posted on the progress of our loan and explaining everything that I asked pertaining to the whole process. He made himself available whenever I had a question. He always returned my calls in a timely manner and was great to work with. Yes, in today’s business that is unusual. I would refer him to anybody.

— Mark R.



August 7, 2015

Customer Comes First

Mick is really something. I was the ultimate skeptic and questioned everything. Mick continually reassured me that everything would be fine. ( I would have been frustrated with me if I were him.) He hung in there, always answered my questions, and reassured me to the end, which came very quickly. It was the easiest VA refinance I have ever had the pleasure to experience. Mick Latham is a true professional in every sense and delivered as promised. I recommend his expertise to anyone looking for a straight answer.

— Heidi B.



August 7, 2015